COE 2014 PLM Question 4: Can Dassault accept as a business case for enhancement requests and bug fixes the following…. DS stated this was “best in class” or the documents say this should work?
Background information: With all due respect … most all of the NC modules are incomplete. CATIA is good, but not THAT good. A good methodology is to release a product, get feedback from the users, and implement changes base on a consensus of the users. The feedback has been collected here at the COE conferences, the COE Forum, and the new COE requirements database. The users are doing their part. Users state to the COE chairmen, and on the COE forum, that they feel DS is not doing their part. The part where enhancements are being implemented…… is not happening on many important functions. Some things are worked on, some things are not, and many users feel their requests are not being addressed.
Those with no choice but to stay on V5 because of their customers, or other obstacles to use V6,… are even more frustrated to hear about new evolutions in V6.
The SR process is an obstacle course for many, and the requirements for a business case are considered a unreasonable and time consuming by many, and leaves them thinking….. “what if my business case is not good enough?”. And “am I wasting my time making a SR?”
The fact that the product does not function as advertised, or required… should be enough.
Dave Frank * Bell Helicopter * Grand Prairie Texas
Advanced Computer Aided Manufacturing Systems Engineer
COE Product Co-Chairman, Digital Numerical Control