Frequently Asked Questions: COE Membership
- How do I change my password after I have logged in?
A. On the home page, in the right hand box with your name, click the button “Update Your Profile."
B. Under the Actions button, select “Change Password”.
- What is a MyPage and how does that differ from a member profile?
Every user has a member profile and a MyPage. The MyPage is visible to other users. The member profile is only visible to you. There are features on your MyPage that allow you to include widgets, social media icons, and connect/friend other users.
- How do I control who sees what on my MyPage?
A. To edit the visibility settings on your MyPage, go to the homepage and click "MyPage" from the "My Options" drop down at the top of the screen.
B. On the right side, click the button "Actions” and choose "Edit Visibility Settings.” This allows you to customize the data displayed to other users.
- How do I add my picture to my member profile and MyPage?
A. On the homepage, in the right-hand box with your name, click the button “Update Your Photo.”
B. Choose Update File and your picture will appear on the right-hand side in the box named “About this User.” Click OK.
- Can I create my own personal settings to access my favorites or subscribe to forums?
A. Yes, create your own content library by choosing to favorite files, forums, and news files. On the right hand side of any screen that can be favorited, you will see a favorite button on the right hand side of the screen. One the forum page you will see an option to subscribe to forums at a forum or thread level. You can edit your notification preferences.
B. Access your favorites under "My Options" located at the top of any COE webpage.
- How many members are allowed to have access from my company?
COE membership allows for an unlimited number of employees from corporate, vendor, and academic companies to access the COE website. Individual memberships only cover membership for 1 person.
- How do I view my company roster?
On the homepage, under "My Options" at the top of screen, click on "My Profile". From your profile, click on your company name on the right hand side of the screen. From here, click on the "Members" tab to view the names on your company roster.
- How do I find out who the primary contact is for my company?
Once you are viewing your company roster (see question above), click on the Profile tab to see your primary contact.
- How can I change or become the primary contact for my company?
Please ask the primary contact listed to edit your company profile and select a new primary contact from the drop down. You can also contact COE Headquarters and we can change it for you.
- How can I add other employees from my company to our COE account?
A. Corporate, Academic, and Vendor members can add additional names to their accounts. On the homepage, under "My Options" at the top of screen, click on "My Profile". From your profile, click on your company name on the right hand side of the screen. From here, click on the "Members" tab to view the names on your company roster.
B. To add a new person, type their email address into the text box “Send Group Key to Email Address” and click Send.
C. The user will receive an email that allows them to create an account and log in to the site. If for some reason the user doesn’t see the email, have them check their spam folder.
- How do I remove users from my company?
The primary contact for your company can remove a member from the company roster by clicking the “Remove User” button on the Membership tab of the company profile.
- When does my membership expire?
COE memberships runs on a calendar year from January to December regardless of what point during the year you join. New memberships processed in October, November, and December will be applied to he following year.
- How do I renew my membership?
The primary contact for your company can renew your company’s membership by clicking on the company profile and then Actions on the right-hand side. Under Actions, click on “Renew Membership.” You can choose to pay by check or credit card. (Individual members are listed as the primary contact for their companies.) You can also access the Join/Renew landing page.
- How do I get a receipt for my company’s membership dues?
A receipt will be mailed to the primary contact (or whomever made the payment) on the account. To request another receipt, email COE Headquarters for a duplicate receipt.
- How do I ensure I am receiving all of the latest COE news and announcements?
A. Make sure your email address and mailing address are listed correctly in your profile (accesible under "My Options" at the top of each COE webpage).
B. Review your opt-in options. You can choose which emails and mailings you’d like to receive.
Networking with and Finding Other Members
- What is the best way to find another COE member on the site?
A. To search for an individual, type the member’s name in the search box in the upper right-hand corner of any page.
B. Mouse over the arrow, select “User Search” and click Go.
C. To search for a company, select “Group Search” and click Go.
- What does following another user mean?
- What does connecting with a user mean?
To connect with someone is similar to following someone, but you have a mutual network with each other. Similar to Facebook friends or LinkedIn connections, members must approve requests for connections, so you decide who you connect with. Visibility settings on your MyPage can be changed to show information to connections rather than all members.
How do I follow and/or connect with another user?
Follow the same instructions above for searching for other members. Once you are on their MyPage, you can choose “Add to My Network” and follow or connect with that person.
- What is the best way to search for educational material on the site?
If you are looking for something in particular, use the search box in the upper right-hand corner of any page. If you are browsing, select the most applicable community from the community drop down menu bar listing and browse from there. You can also search directly through archives or discussion forums by navigating through the Education & Collarboartion menu bar item.
- When does my membership expire?
COE memberships run on a calendar year from January to December reglardess of what point during the year you join. New membreships processed in October, Novemeber, and December will be applied to the following year.
- Can I search the COE website from my mobile phone?
Yes, the COE website is mobile friendly. Visit coe.org on your phone and select the mobile friendly version. You can save the site as a bookmark on your phone to create an "app" on your screen.
- Where is the option to submit Product Requirement submissions?
You can submit product requirements through the COE website on a year-round basis. Each community manager receives a notification of every submission and makes these available for voting to the COE community. Top ranked requests will be submitted to Dassault Systemes twice a year (once at the Annual Conference and once virtually). Access the tool via the community navigation pages or the Product Requirement Tool landing page.
- How do I suggest feedback and/or improvements on the website functionalities?
- I'm a Mac user. How can I get the videos to work?
You'll need to install a Windows Media Video (wmv) player for Mac. The most common is Flip4Mac and is recommended by Microsoft.