Addressed by Panelist Ove Schuett
ANSWER: If you currently have a technical support services contract, all open PMRs, including usage and “how to” problems will be automatically transferred and the responsibility for fulfilling the contract going forward will be transferred to DS. You will continue to receive the same level of support until your technical support services contract expires.
Information on DS Support Services package is available on the DS web site at the following address http://www.3ds.com/support/customer-support-services.
Where do I request my license keys?
ANSWER: All License key requests can be directed to [login to unmask email] Monday- Friday. All Emergency License Key requests can be addressed to [login to unmask email]
ANSWER: If you currently have a technical support services contract, all open PMRs, including usage and “how to” problems will be automatically transferred and the responsibility for fulfilling the contract going forward will be transferred to DS. You will continue to receive the same level of support until your technical support services contract expires.
Information on DS Support Services package is available on the DS web site at the following address http://www.3ds.com/support/customer-support-services.
Where do I request my license keys?
ANSWER: All License key requests can be directed to [login to unmask email] Monday- Friday. All Emergency License Key requests can be addressed to [login to unmask email]